I am writing to express my disappointment with the recently purchased keyboard and mouse setup. The mouse included does not function as advertised—specifically, the jiggler and DPI buttons are non-operational. The jiggler feature was a key reason for selecting this product.
After engaging with Sablute Support for over a week, I was informed that they could send a replacement mouse that also lacks the jiggler functionality. This entirely defeats the purpose of the original purchase. If the jiggler feature has been discontinued, that should have been clearly disclosed at the point of sale.
I also observed that the product link from my Amazon order history—previously labeled with the jiggler feature (“Wireless Keyboard and Mouse Backlits, Wrist Rest, Jiggler Mouse, Rechargeable Ergonomic Keyboard…”)—now redirects to a page that no longer includes this detail. This change, without notice, is misleading and raises serious concerns about the accuracy of product descriptions.
While I would prefer to receive a functioning product with the advertised jiggler feature, that does not appear to be an option. Therefore, I am requesting a full refund. Unfortunately, I no longer have the original packaging, which may impact eligibility for reimbursement. However, I believe an exception should be considered given the circumstances and the inaccurate representation of the product.
This has been a frustrating and disappointing experience, and I am left with a product that does not meet the specifications for which it was purchased.
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