UPDATE:
The seller reached out personally which is amazing and worked with me personally to troubleshoot my item. It seems I got a randomly defective unit and I bought a replacement unit and got a full refund. I appreciate the dedication of the seller and their commitment to excellency in their products (not paid to say this is any way BTW— just a dedicated consumer).
I am trying out the new unit and the issues previously aren’t there anymore. I will update my review in a few weeks but so far so great!! The best feature is my favorite thing ever in a power supply: THE NIGHTLIGHT ON TOP! It has three tap to turn on levels of brightness and it gets pretty bright for a “nightlight” feature and turns on and off so so easy and I love that a LOT! Definitely has a dedicated customer between the amazing features, great design and thoughtful features, and you can turn off the “strips” you aren’t powering to save electricity drizzle/drain.
Loving this product so far and confident I just got a bad item and likely caused by shipping (my box was damaged but I get those a damaged boxes a lot and don’t think twice it’s never been an issue before now).
I would absolutely recommend this item to anyone looking to contain their power items on a night stand or desk, etc and not reach behind awkwardly guessing which power cord goes to what. It’s so nice to have access to all the cords I need and can organize them much nicer this way!!!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I am very tech savvy, but even this is beyond any useful way of troubleshooting to make work.
Plugging in with a typical plug is not reliable and does not work. The only way I can make this work at all for charging is to use one of the Five or six USB plugs but you cannot use all of them at the same time. You also cannot use the top USB plug or else it does not work. Yes I have tried turning on and off the switches individually and that does not do anything either. The only plus to this is I do like the nightlight option that can turn up brightness from one to three and that is very nice and probably the only reason why I’m not even going to bother asking for a refund.
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