(NEW) UPDATE: So I've had this chair for a while now and I've found it really is better than every single other chair at this price point – I know this because I have had friends ask me for a good priced chair around the same I paid and well… It doesn't get any better than this one at all.
I'm changing this to 5 STARS! The company is making good strides into providing the best customer service possible, so even if you do run into an issue you can just email the company and they'll take care of everything for you. I think this is going to be my "go-to" company for buying chairs from now on, easily. Their customer service and the actual chair itself is such high quality, you won't find anything like it for the price charged.
Thanks 
(OLD) ORIGINAL REVIEW: I've got carpal tunnel and ulnar nerve issues in my arm/wrist because of my constant gaming and university work. I needed a chair to be comfortable in and this is as close as it gets without spending thousands of pounds on a Herman Miller or Steelcase and let's face it, no chair is worth thousands of pounds.
Positives:
– Great breathable mesh on BOTH the back and bottom, just like the Aeron chair (which I've replaced with this).
– Comes with a great headrest! Some companies would charge a lot of money for this.
– Very adjustable, not only the fully moveable armpads and height, but also the backrest and headrest.
– Comes with gloves! What a thoughtful thing, keeping our hands clean during assembly. Brilliant job guys! 
– Small company, so they offer a lot of support and give you a direct email to contact them if you have questions.
– Very easy to set up. Don't forget to use the washers when screwing.
Negatives:
– Armrests are still too hard and made out of the standard plastic they all use, only slightly softer. Pretty big letdown for such a nice chair. If they had good soft leather armpads (like the Aeron) it would instantly make this chair #1 on Amazon.
– They use quite a lot of plastic in packaging which I'm not a fan of. If they move towards replacing the plastic with paper/card, I would feel much better about supporting this company. Save the environment and you'll have me as a customer for life.
This is still the first day I have for owning this. I ran into an issue where I couldn't figure out how to lock the backrest again, but all you gotta do is push the height-lever in or out. Worked it out pretty quick but it should be listed in the instructions instead. I might look at this review again and change it, if the chair breaks quickly or has further issues.
I'll let you guys posted every few months on the chair so keep checking back on this review.
I'm giving this a 4 out of 5. High priced, good value, good comfort but missing some key things.
Hope this helps. If you found this helpful, please hit the "HELPFUL" button below. It'll really help me too. 
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