This OKP vacuum was purchased by me on 7/2/23. Vacuum worked satisfactorily and performed well up until late May 2024, wherein the vacuum no longer appeared to be charging – so the vacuum is currently not operational. Power switch would go on for a moment before turning red and proceeding through a series of beeps. I contacted OKP technical support on 5/29/24 via email to resolve the problem with this vacuum no longer working. Email communications continued through June 2024 and are continuing as of today (July 11, 2024) trying to resolve the problem with my OKP not working. Through the process of elimination, one replacement part was forwarded to me and has been replaced and multiple pictures of the internal workings have been exchanged as technical support continues to troubleshoot the problem. The latest communication from technical support indicates that a new battery for this OKP is needed (cost approx $45 at my expense). However, our email communications that started in May 2024 regarding this problem have now gone beyond the 7/2/24 one-year warranty period, and my discussions are currently ongoing with technical support as to whether or not a new battery will be provided to me to resolve the problem with my OKP since we started the process well within the warranty period. Technical support has been good up to this point but now we are at a standstill about the battery being provided. I am hopeful that they will provide the battery under their 1-year warranty program since this process started well inside the provided warranty period. I will provide an update to this review – either good (they sent the battery) or bad (they refused to honor the warranty), once this matter has been resolved. So currently, my OKP is sitting in a corner — not operational. I will post a follow-up once this matter is resolved. As of today (7/15/24), I have been advised that a battery has been shipped.
Update 7/28/24. A new battery was received as promised (minus instructions). But able to figure out how to change the battery – relatively simple. Was so excited to see the blue power light come on. My OKP K4 is now working once again. :):):). Kudos to their technical support, who did not give up on trying to resolve this problem even after the warranty period expired, keeping in mind that this problem started within the warranty period.
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