NARWAL Freo Z10 Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 8N Corner to Edge Deep Cleaning, Dry-Wet Separation, 18000Pa, Hot Water Wash & Self-Emptying, Gray

NARWAL Freo Z10 Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 8N Corner to Edge Deep Cleaning, Dry-Wet Separation, 18000Pa, Hot Water Wash & Self-Emptying, Gray

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NARWAL Freo Z10 Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 8N Corner to Edge Deep Cleaning, Dry-Wet Separation, 18000Pa, Hot Water Wash & Self-Emptying, Gray
Price: $1,299.99 - $899.98
(as of Oct 18,2025 19:55:22 UTC – Details)

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To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.Learn more how customers reviews work on Amazon






Customers say

Customers find the robotic vacuum performs well, effectively cleaning and mopping floors, with one noting it picks up pet hair and dust effortlessly. The device features smart navigation, customizable cleaning schedules, and adjusts settings based on dirt levels, while being easy to use and set up. They appreciate its dirt removal capabilities, with one mentioning it keeps cross contamination down, though opinions on value for money are mixed, with some finding it well worth the investment while others consider it pricey.

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Cleaning performanceVacuum qualityAccuracyDirt removalFeaturesEase of setupEase of useValue for money
69 customers mention "Cleaning performance"51 positive18 negative

Customers are satisfied with the cleaning performance of the robot vacuum, noting that it effectively vacuums and mops the entire house, with one customer mentioning its strong mopping power that can lift stains.

"…intelligent water management system optimizes usage, making it both effective and environmentally friendly. 3…." Read more
"Works great!…" Read more
"…the vacuum idea but after having a few mos notice it really does not vacuum well…." Read more
"…I absolutely love my Narwal Freo Z and it does a fantastic job vacuuming and mopping my floors!…" Read more
45 customers mention "Vacuum quality"34 positive11 negative

Customers praise the robot vacuum's cleaning performance, noting it does an impressive job of both vacuuming and mopping.

"…This is hands-down the best robot vacuum I’ve owned, and I’ve tried several over the years. Here’s why I’m giving it a solid 5 stars:…" Read more
"…Battery lasts for entire lower floor. It's the smartest and best cleaning robot I have owned and I've been buying these things since 2001…." Read more
"…It vacuums better, and it also mops the floors better—I think thanks to the steam function. It even has a voice feature, which is super convenient…." Read more
"This is the dumbest robot I ever got!…" Read more
33 customers mention "Accuracy"27 positive6 negative

Customers praise the robot vacuum's accuracy, noting its smart and precise navigation, quick house mapping, and seamless movement around obstacles.

"…It maps the house in 15 min and accurate. It has great obstacle avoidance. It mops and doesn’t an amazing job…." Read more
"…Robbie amazes me every day with his ability to clean, avoid obstacles, and never get lost…." Read more
"…Smart AI and Obstacle Avoidance: The dual RGB cameras and AI chips are next-level…." Read more
"Easy to program and use! Maps quickly! Struggles with my Rottweilers coarse hair!" Read more
27 customers mention "Dirt removal"19 positive8 negative

Customers are satisfied with the vacuum's dirt removal capabilities, noting it provides thorough dust-free cleaning and keeps floors clean. One customer mentions the base station's quick dust collection system, while another appreciates that there's no messy handling or dirty water tanks.

"The floors are so clean. The mapping is precise. Easy to get set up and definitely worth the investment…." Read more
"…is fantastic—it picks up pet hair and dust effortlessly, leaving my floors spotless…." Read more
"…After it “vacuums” it is supposed to mop but the floor is still dirty so it’s just wetting dirt and dog hair…." Read more
"…My floors are clean, despite having four dogs. I love the app as well and how I can precisely program my robot…." Read more
23 customers mention "Features"21 positive2 negative

Customers appreciate the robot vacuum's features, which include customizable cleaning schedules, adjustable settings based on dirt levels, and an advanced mopping system.

"…The best part? It vacuumed and mopped simultaneously without me lifting a finger…." Read more
"…I still have use my normal vacuum weekly. 🙁 The mopping function I like alot but don't like the refill prices or that its not refillable, alot of…" Read more
"…robot vacuums very well and is silenced, but it’s also an impeccable mopping feature. My floors are clean, despite having four dogs…." Read more
"…I love this cleaner. It scans rooms very quickly, allowing for a ton of customization in terms of what to do in each room…." Read more
22 customers mention "Ease of setup"20 positive2 negative

Customers find the robot vacuum easy to use and set up, with the app being intuitive to operate.

"…User-Friendly App: The Narwal app is intuitive and feature-rich, allowing users to customize cleaning schedules, create virtual boundaries, monitor…" Read more
"Easy to program and use! Maps quickly! Struggles with my Rottweilers coarse hair!" Read more
"…The app itself was easy to set up and I haven’t had any issues other users are having but maybe I will with more time…." Read more
"Well worth the money. Easy to use. A couple things it be nice to see changed. Refillable cleaning solution…." Read more
22 customers mention "Ease of use"19 positive3 negative

Customers find the robotic vacuum easy to use, with the accompanying app being intuitive. One customer mentions it's ideal for busy households, while another notes it's particularly helpful for those with arthritis.

"…The app is easy to use, and the navigation is spot-on. If you want a hassle-free, silent cleaning experience, this is worth every penny…." Read more
"…The deep edge cleaning (8N pressure) really gets into corners, and the dry-wet separation keeps mopping and vacuuming super hygienic…." Read more
"…What could be better: The app is great. BUT, there are definitely some features that you should enable once it has mapped the house…." Read more
"…using the app, but that was more on me than anything and I know love the app…." Read more
29 customers mention "Value for money"17 positive12 negative

Customers have mixed opinions about the vacuum cleaner's value for money, with some finding it worth the investment while others consider it expensive, particularly noting the pricey vacuum bags.

"…If you want a hassle-free, silent cleaning experience, this is worth every penny. Highly recommend! **Pros:** 1. **…" Read more
"Literally a waste of $1500. We’ve had it 4 months and the clean water tank is already throwing an error and the vacuum doesn’t vacuum…." Read more
"…The mapping is precise. Easy to get set up and definitely worth the investment. I loved that it was designed for owners of pets in mind." Read more
"…Do not buy this. It is a waste of money." Read more





Great style, easy setup, works amazing

5 out of 5 stars

Great style, easy setup, works amazing
This robot vacuum is awesome. First of all, the style is beautiful – the round shape looks smooth and modern, not bulky. The weight feels right, easy to handle when I need to move it. The packaging was solid and everything arrived in perfect condition. Setup was super simple. The installation took only a few minutes, and the app showed everything step by step. It made the map of our rooms fast and now it knows exactly where to go. The performance really surprised me. It cleans under the sofa and all the low furniture with no problem. It’s my second robot vacuum – the first is for upstairs, and I bought this one for our main floor. I can really see the difference in how well this one works. I’m very happy with this purchase. Easy, stylish, powerful – definitely 5 stars from me.
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Top reviews from the United States



  • Katerina

    5.0 out of 5 stars

    Powerful robot vacuum

    Reviewed in the United States on September 30, 2025

    Color: Freo Z10 Ultra GrayVerified Purchase

    This Narwal robot is truly impressive with its strong suction and advanced mopping system. The self-cleaning and hot water wash features save so much time and effort. It navigates very well and reaches into corners better than most other robots I’ve tried. The build quality feels premium, and the app is easy to use. The only thing to keep in mind is that the station is quite large and requires more space than expected. Still, the performance is excellent, and overall it’s one of the best robot cleaners I’ve used.


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  • A Cooper

    5.0 out of 5 stars

    This thing is amazing!

    Reviewed in the United States on September 29, 2025

    Color: Freo Z10 Ultra GrayVerified Purchase



    The media could not be loaded.

    So this thing has been amazing overall.

    To start off setup was very quick and effective. With the app it was very quick and mapped out the entire house and even took the time to label where every room is.
    The battery life on this thing has worked well and zero issues with it cleaning the entire house with plenty to spare. I also run it at the max settings to clean up as much as possible and it appears it finishes easily with 50% battery life. I would think this would have no problem covering a 3000 foot house with battery to still spare.
    The vacuum lines look very nice when it gets done! It also seems to be plenty powerful to really pull up the same amount of dirt as a normal vacuum, if not more!
    The self cleaning and mopping functions work great as well! It does a good job not leaving any sort of mop trail. Also the self cleaning is louder when it starts but it dries the mop heads well and they still look brand new despite quite a few mopping.
    Overall very impressed. I have owned plenty of robot vacuums over the years and I would say this is the best one so far. Plenty of high quality features and just quality it how it performs.

    Customer image


    A Cooper

    5.0 out of 5 stars

    This thing is amazing!

    Reviewed in the United States on September 29, 2025


    So this thing has been amazing overall.

    To start off setup was very quick and effective. With the app it was very quick and mapped out the entire house and even took the time to label where every room is.
    The battery life on this thing has worked well and zero issues with it cleaning the entire house with plenty to spare. I also run it at the max settings to clean up as much as possible and it appears it finishes easily with 50% battery life. I would think this would have no problem covering a 3000 foot house with battery to still spare.
    The vacuum lines look very nice when it gets done! It also seems to be plenty powerful to really pull up the same amount of dirt as a normal vacuum, if not more!
    The self cleaning and mopping functions work great as well! It does a good job not leaving any sort of mop trail. Also the self cleaning is louder when it starts but it dries the mop heads well and they still look brand new despite quite a few mopping.
    Overall very impressed. I have owned plenty of robot vacuums over the years and I would say this is the best one so far. Plenty of high quality features and just quality it how it performs.

    Images in this review

    Customer image

    3 people found this helpful

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  • Amy

    1.0 out of 5 stars

    DO NOT BUY!!!! PIECE OF GARBAGE AND CUSTOMER SUPPORT IS AWFUL!

    Reviewed in the United States on October 4, 2025

    Color: Grey Freo Z UltraVerified Purchase

    Avoid Narwal at All Costs – Terrible Product, Even Worse Customer Service

    I put this machine to work. I have a 3,000 sq ft main floor with mixed flooring, and I ran my Narwal for almost six months. At first, it seemed fine, but that didn’t last long.

    Here’s where it all went south:
    • For the price, this thing is garbage. The cost doesn’t come close to matching how it performs.
    • The mapping is awful. It never cleaned “edge to edge” like it claims. Even after several remaps, it constantly missed large areas.
    • Maintenance is expensive and constant. Each mop cartridge costs $35–$40, and you’re forced to buy Narwal’s own brand. The vacuum bags are also pricey. Knockoff versions barely work and can cause dust to blow all over the inside of the unit.
    • It doesn’t even empty itself properly. Every other cleaning, I had to take it apart and empty the onboard dust cup manually.
    • The dirty water tank stinks, always. I cleaned it every single morning, and no matter what I did, it still smelled foul. The design makes it impossible to clean completely.
    • The base tray grows mold. The area where the robot “cleans” its mop pads turns into a science experiment in a day or two if you don’t scrub it constantly.

    Then came the disaster.

    Around month four, I noticed water pooling around the base. When I moved it, I found that the base had been leaking underneath and my wood floors were buckled, and the baseboard was pulling away from the wall.

    After doing some research on Reddit, I found that this is a known issue: the pump that drains water into the dirty tank can fail, flooding under the base. Because we ran it nightly, the leak had been happening for days, hidden under the giant base.

    I contacted Narwal support, the only way to reach them is through a ticket system. While waiting for a response, I filed a claim with my homeowner’s insurance, who sent a mitigation crew. Unfortunately, our flooring was discontinued, which meant we had to replace almost all of it on the bottom floor, a $22,000 repair.

    Narwal’s response?
    They emailed me in the middle of the night (their customer service is overseas) apologizing and asking for photos and videos of the damage, which I sent along with the repair estimate. Their solution was insulting: they offered me a free accessory kit and a $30 check.

    I asked for a full refund or a replacement device, and they refused. This dragged on for more than three weeks, with days between each reply, while my house was being torn apart.

    Finally, I reached out to Amazon, explained the situation, and they stepped up like a company should. They had UPS pick up the unit, and once it was returned, they issued me a full refund. Amazon is the real hero here.

    Narwal, on the other hand, has permanently lost my trust. Every time I see one of their ads, I warn people to stay away.

    We replaced the Narwal with a Shark, and it’s night and day. The cleaner costs $13 for a huge bottle, no dust bags needed, and it actually cleans edge to edge, something the Narwal never managed once.

    Save yourself the money, the stress, and the damage to your home. Do not buy anything from Narwal.

    15 people found this helpful

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  • christopher gregory law

    5.0 out of 5 stars

    I love this robot.

    Reviewed in the United States on September 12, 2025

    Color: Grey Freo Z UltraVerified Purchase

    The one exception to this five-star rating is that sometimes the robot doesn't connect to my home network. Unplug, plug back in, and it works fine.

    I love this cleaner. It scans rooms very quickly, allowing for a ton of customization in terms of what to do in each room. It identifies pet messes and avoids them or cleans deeper, depending on the situation, and gets my baseboards clean. The base station handles most of the maintenance that older robots required, making this thing almost entirely a "fire and forget" cleaning tool. Refill the clean water tank, empty the dirty water tank after a whole-home clean, and empty the garbage collector tool every six months. It's impressively easy to run, replacement parts are easy to come by, and the device is sturdy as all heck. Battery life lasts for enough time to clean the entire area, even with double suction vacuuming on.

    One person found this helpful

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Top reviews from other countries


  • Vinay M.
    5.0 out of 5 stars

    Absolutely Game-Changing!!

    Reviewed in Canada on October 1, 2025

    Color: Freo Z10 Ultra GrayVerified Purchase

    The robot vacuum and mop combo has completely transformed how I clean my home. This isn’t just a vacuum—it’s a smart, powerful, and reliable cleaning partner. The suction power (18,000 PA!) is incredible, leaving my carpets and hard floors spotless every time. The dual RGB cameras and AI avoidance are top-notch—it easily recognizes obstacles, navigates around furniture, and never gets stuck in tricky corners.

    The mopping feature is equally impressive. I love the dry and wet separation system, which keeps clean water and dirty water apart, ensuring the mop is always fresh. The edge deep cleaning function also does a fantastic job of reaching those spots that most vacuums miss.

    The self-emptying and self-cleaning functions are lifesavers. I barely have to lift a finger—just let the Narwal do its job, and everything is handled automatically. It feels like true hands-free cleaning.

    Setup was quick, the app is intuitive, and the robot’s performance has exceeded my expectations in every way.

    Customer image


    Vinay M.

    5.0 out of 5 stars

    Absolutely Game-Changing!!

    Reviewed in Canada on October 1, 2025


    The robot vacuum and mop combo has completely transformed how I clean my home. This isn’t just a vacuum—it’s a smart, powerful, and reliable cleaning partner. The suction power (18,000 PA!) is incredible, leaving my carpets and hard floors spotless every time. The dual RGB cameras and AI avoidance are top-notch—it easily recognizes obstacles, navigates around furniture, and never gets stuck in tricky corners.

    The mopping feature is equally impressive. I love the dry and wet separation system, which keeps clean water and dirty water apart, ensuring the mop is always fresh. The edge deep cleaning function also does a fantastic job of reaching those spots that most vacuums miss.

    The self-emptying and self-cleaning functions are lifesavers. I barely have to lift a finger—just let the Narwal do its job, and everything is handled automatically. It feels like true hands-free cleaning.

    Setup was quick, the app is intuitive, and the robot’s performance has exceeded my expectations in every way.

    Images in this review

    Customer image



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  • Nishant Sharma
    5.0 out of 5 stars

    Silent, Smart, and Truly Next-Level Cleaning!

    Reviewed in Canada on October 1, 2025

    Color: Freo Z10 Ultra GrayVerified Purchase



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    I’ve owned a few robot vacuums before, but this Narwal is in a completely different league. The AI obstacle avoidance is incredible — it identifies objects instantly and even gives a safe buffer around furniture and pet toys. Mapping the house was quick and easy, and the app made setup a breeze.

    The vacuum is both silent and surprisingly fast as it moves around. It detects dirtier areas automatically and scrubs them more thoroughly, which I find super helpful with daily messes. One full bottle of clean water gets me about 700 sq ft of mopping before it needs a refill, which is perfect for my space.

    The self-emptying base is a game-changer — hot-water mop washing, drying, and dust bag storage means I barely have to touch it. The suction is powerful, the brush never tangles, and it really shines in edge and corner cleaning.

    A neat bonus: when it’s running in the dark, the dual cameras turn on a little light, and it looks so cool — almost like the robot has its own set of binocular “eyes.”

    Overall, this is hands-down the best robot vacuum I’ve used. It’s quiet, fast, intelligent, and takes care of both vacuuming and mopping without a hassle. Worth every penny!



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  • Ankita Sojitra
    1.0 out of 5 stars

    waste of money

    Reviewed in Canada on September 22, 2025

    Color: Freo Z10 Ultra GrayVerified Purchase

    Garbage product. Does not work properly. Poor software



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  • Vivian
    5.0 out of 5 stars

    NARWAL Freo Z10 Ultra Robot Vacuum and Mop Combo:

    Reviewed in Canada on September 21, 2025

    Color: Freo Z10 Ultra GrayVerified Purchase



    The media could not be loaded.

    As a mom of 4, anything that saves me time and energy is a win in my books, and the Narwal Freo Z10 Ultra has definitely been a game-changer in my house. Between the kids, crumbs, spills, and constant foot traffic, keeping the floors clean can feel impossible, but this robot vacuum/mop combo really steps up.

    Everyone was a part of assembling this robot and as a team we did.

    The suction power (18000Pa!) is no joke; it actually picks up the mess instead of just dragging it around. I also love that it does both vacuuming and mopping, and the hot water wash with self-emptying means I’m not constantly stopping to maintain it. The dual RGB cameras with AI avoidance are impressive. I’ve watched it carefully maneuver around toys, shoes, and even stray socks that usually trip up other vacuums.

    I will say I’m still figuring out the app. The mapping is super quick (2–3 minutes), which is great, but I’m still learning how to customize and adjust things to my liking. Once I fully get the hang of the app, I think it will be even more powerful.

    Overall, it’s been a huge help in my busy household, cutting down my cleaning time and giving me one less thing to stress about. If you’re a parent juggling kids and chaos, this little helper is worth it.

    Customer image


    Vivian

    5.0 out of 5 stars

    NARWAL Freo Z10 Ultra Robot Vacuum and Mop Combo:

    Reviewed in Canada on September 21, 2025


    As a mom of 4, anything that saves me time and energy is a win in my books, and the Narwal Freo Z10 Ultra has definitely been a game-changer in my house. Between the kids, crumbs, spills, and constant foot traffic, keeping the floors clean can feel impossible, but this robot vacuum/mop combo really steps up.

    Everyone was a part of assembling this robot and as a team we did.

    The suction power (18000Pa!) is no joke; it actually picks up the mess instead of just dragging it around. I also love that it does both vacuuming and mopping, and the hot water wash with self-emptying means I’m not constantly stopping to maintain it. The dual RGB cameras with AI avoidance are impressive. I’ve watched it carefully maneuver around toys, shoes, and even stray socks that usually trip up other vacuums.

    I will say I’m still figuring out the app. The mapping is super quick (2–3 minutes), which is great, but I’m still learning how to customize and adjust things to my liking. Once I fully get the hang of the app, I think it will be even more powerful.

    Overall, it’s been a huge help in my busy household, cutting down my cleaning time and giving me one less thing to stress about. If you’re a parent juggling kids and chaos, this little helper is worth it.

    Images in this review

    Customer imageCustomer imageCustomer imageCustomer image



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  • Yogo
    5.0 out of 5 stars

    best home helper

    Reviewed in Canada on September 28, 2025

    Color: Freo Z10 Ultra GrayVerified Purchase

    Because of this robotic vacuum and mop combo i am able completely transform how I clean my home. From the moment I set it up, everything felt seamless, the instructions were clear, and the app made it incredibly easy to get started.
    The cleaning performance is outstanding. It handles mopping with impressive efficiency, especially on our hardwood in living room. It’s noticeably better than any previous models I’ve tried earlier. The navigation system is sharp, it glides around furniture and avoids clutter without getting stuck.
    I’m amazed by how quiet it runs, even during deep cleaning sessions. The automatic mop rinsing and drying feature is a huge plus, making maintenance practically effortless.



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Product Summary: NARWAL Freo Z10 Ultra Robot Vacuum and Mop Combo, Dual RGB Cameras and Chips, AI Avoidance, 8N Corner to Edge Deep Cleaning, Dry-Wet Separation, 18000Pa, Hot Water Wash & Self-Emptying, Gray

From NARWAL
Advanced AI Obstacle Avoidance: The Narwal robot vacuum uses dual RGB cameras with AI chips to identify 200+ household objects. It avoids pet accidents with a 150mm buffer, navigates within 8mm of furniture, and reacts instantly to hazards for reliable, precise cleaning.
Edge-to-Corner Mop Coverage: This mop robot extends and swings its mop to clean edges, corners, and under toe-kicks. With 8N downward pressure, it scrubs away tough messes in hard-to-reach areas, ensuring complete coverage.
Quiet Self-Emptying Base with Hot-Water Wash: The self-emptying dock quietly maintains the mop with 104–140°F hot-water washing, finishes with a 167°F rinse, and dries automatically to prevent odors. A 2.5L dust bag stores up to 120 days of debris, making this self emptying robot vacuum cleaner easy to maintain.
18,000Pa Suction with Tangle-Free Brush: Delivering 18,000Pa suction, the Narwal vacuum robot captures dust, crumbs, and pet hair with ease. A certified tangle-free brush plus EdgeSwing technology ensures deep cleaning along walls and edges without hair wrap.
DualFlow Anti-Tangle System: The vacuum mop robot’s DualFlow system prevents brush clogs. Side brushes sweep hair into the roller, and a strong suction burst transfers it directly into the dustbin — reducing tangles and minimizing post-cleaning work.
Real-Time Adaptive Cleaning: Dual AI chips let this robotic vacuum cleaner analyze dirt instantly and switch between vacuuming and mopping. Cross-pattern cleaning handles spills, dust, and footprints for consistently clean floors.
Smart App & Pet Mode: Control the Narwal cleaning robot via app or voice assistant for flexible cleaning. Pet Mode detects pets in real time, avoids disturbing them, and supports live video check-ins — ideal for families with pets.
Note: Only supports 2.4GHz Wi-Fi. 5GHz Wi-Fi is not supported. 100-240V

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