Update: 1-6-2025 So STILL no call from support. I fully understand this charger won't charge at 80 amps on my 2024 lighting, thats a truck issue, but my charger still won't connect to the internet and despite emails asking for support I've got NOTHING from them. I even asked to speak to someone in legal, nothing. I guess I'll just file a small claims action and let them ignore that and get a judgement, I'll use that to get a different charger.
So, I purchased this unit after looking online at options in the 100A range. To be clear not a lot of options!!!!
So two things stand out now that I've spent $6,000.00 to ad 2-gauge wire across my property for the 100-amp service.
1) First thing that stands out is that I can't connect it to the internet. Thats HUGE deal because without a connection to the internet makes it a DUMB charger in that you can't control when it charges. Thats a BIG deal as it means you have to get up and plug it in and unplug it to get the right rates. The company position is (My internet is "to complicated" I run an eero network from amazon, normal stuff for sure
2) Second even thou it works it only charges at 46 amps not the 80 advertised. They are telling me it's an issue with my truck a 2024 F150 lightning, even though I can charge at north of 100 amps on other chargers.
So, the tech basically told me to pound sand and hung up on me after an hour if tech support. We are going scorched earth now. I paid for something that does not do as advertised and spend a ton bringing 100A service to that garage. ZERO STARS and I'm going after them in small claims next.