I will state up front: This was purchased in Dec. 2021 as a Christmas gift. While the gift was unwrapped for Christmas, the box itself was not opened until today (August 17, 2022). We had house renovations going on over the first half of the year, and chose not to use the device yet, so the box remained unopened. The Amazon policy is returns after January 31, 2022 on this purchase, and no product service on this purchase after June 7, 2022.
I had to choose a star for the rating to actually be submitted, otherwise it would be Zero.
That being said, what was purchased is not what was delivered. First, I did not realize it was an "open box/refurbished" item, not that I'm opposed to those. What I do expect, however, is that all of the parts are in the box, and it is in working condition. Sadly, that was not the case.
First, the unit was still very dirty, which was the least of the issues. I mean, it will get dirty if it's being used, right? Here are the issues: First and foremost, there was no Charging Adapter supplied with this purchase. Therefore, we don't even have the ability to charge up the EVERYBOT Edge to see if it's operational. Next, the remote control supplied with the EVERYBOT Edge is not even a remote control that appears to be for this product, let alone any EVERYBOT product (see pictures).
My wife did clean as much of the dirt off the product as possible. In doing so, it exposed a crack in the handle.
I contacted Amazon, since the purchase was fulfilled by Amazon.Com Services LLC, and was told there was nothing they could do, since the dates above had already passed. The chat agent sent me the link to the EVERYBOT USA website and suggested I contact them directly. At this point, I hadn't even asked what potential remediation there could be (sending me the correct charging adapter and remote that were supposed to be a part of this purchase would have been a great start). If Amazon would like to state that I had until January 31st or June 7th to bring this up, since those are the terms, then I'd also like to point out that most terms include getting everything you paid for.
I expected more. I wish I could review the actual product, but I guess I'll have to contact EVERYBOT directly to find out replacement part numbers, costs, etc., before I can even determine if this product works as expected.
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