I bought this Dreame vacuum based upon numerous online reviews from professionals who review these units. I have no doubt the reviews were genuine, but one thing they cannot tell you is how disgustingly terrible Dream’s customer service turns out to be. In my case, this unit arrived and was defective right out of the box. It had serious power issues, would not turn on at first, then would power up only to power itself off seconds later. Nothing worked the way it should. Dreame Tech Support finally determined the unit was defective and told me to return it. It was their recommendation that I unplug it from the wall outlet and not attempt to use it at all. I followed their advice, then tried to get Dreame to exchange the defective unit for a new one. And then the nightmare began, as they told me I would have to take the unit to a carrier of their choice, then wait over TWO WEEKS after they received it so they could determine that it was, indeed, defective. Only AFTER that delay of shipping it back to them and then waiting for them to determine that I wasn’t a liar, only then would they ship me the replacement unit. Meaning Dreame would have my money for about a month while I had nothing. I told them this was unacceptable. They wouldn’t budge. I could wait for them to decide that the unit really was defective before they would exchange it. No other option.
Well, I had another option. I returned it directly to Amazon, no questions asked. I labelled the unit as defective and dangerous to connect to electrical power, so that Dreame could not just turn around and ship it out to some unsuspecting victim like me, which is exactly what I feared they would do.
I don’t care what professional reviews tell me about how great this vacuum is, but I do care that a company will sell a product at this price point and then refuse to stand behind it while making a customer wait weeks to receive a working product that isn’t a danger to connect to electrical power. Clearly, this company is a disgrace in terms of its customer service, and you’d be wise to know it before you consider spending one dime on their products. As I said in the title, the WORST purchase I EVER made on Amazon, and I will NEVER buy a thing from this company again. There are competing products out there that can deliver the same results, in some cases better results. I’m ordering a competitor’s product. Buy from Dreame at your own risk, and if you do, don’t complain that you weren’t warned. You are warned.
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