I am a professional graphic designer. I have always had an interest in animations and cartoons. Having said that, I needed to invest in a drawing tablet to pursue that goal. Did tons of reviews, from Wacom to the cheapest ones. I couldn't afford the Wacoms, and I didn't trust some of the cheaper ones. Eventually, I settled on the XP Pen, then I switched to Huion, but after seeing Gaomon, I started to rethink my choice. My eyes landed on the Gaomon M10K and I was very impressed with the high positive reviews. But then I noticed that they had an updated tablet, the M1230, and my brain always tells me to go with the newer technology, so I started hunting vigorously online for reviews on the M1230, but there wasn't much.
Eventually, I went out on a limb, shut my eyes tight, and purchased my first ever drawing tablet, the M1230!
When I received it, I hooked it up immediately. This was the very first time I had ever touched a drawing tablet, but setting up was a breeze! However, something was off. The strokes were appearing involuntarily and almost looked like splatters. I didn't want to jump on Amazon to write a bad review after having it for only 1 day as some might do, and returning it would have been a long headache since I am based in the Caribbean and not in the US, so I contacted Gaomon customer service for help.
Let me back up here… Now it is important for me to tell you one other reason why I kept coming back to this Gaomon tablet. Prior to purchasing this, I had contacted maybe 3 drawing tablet companies, including Wacom, and the responses took forever or never! Gaomon was the company that responded in kind- it wasn't an immediate response because of our different time zones I guess, but it was a friendly response that addressed my questions, which I really appreciated. I kept that customer service in mind in helping me to choose.
So back to the tablet- it wasn't working properly, I contacted them. Sonya handled my issue, and when she couldn't get any headway she referred me to Dora. I am not kidding you, this is the BEST customer service that I have ever received in my entire life!!! There were a few emails back and forth to resolve my issue. They were patient, they tried their best, they called and walked me through some steps, but I guess due to perhaps my bad internet, we had to find an alternative way to communicate while sorting it out. Honestly, the alternative way wasn't the best means, but it was sincere/ genuine, personal, business intimate, and in the end, the issue was resolved. She said that she would check in with me in 2 months to see how things are with the tablet. I thought it was a gimmick, but she did! I am sooooo impressed!
I don't know how the famous Wacom feels, so I can't compare, I can only talk about this Gaomon M1230 tablet. I have absolutely no regrets! For the price and what it does, I am a happy camper! If I could give the customer service 100/10, I would! Thanks Gaomon!
NB – This is NOT a sponsored review! I did my research and bought this with my own money.
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