I recently acquired the Meta Quest 3 and, while I liked it, I was considering returning it due to the discomfort of its head strap, which required constant adjustments and exerted pressure on my face. After searching for aftermarket head straps, I came across the Saqico brand. The price was competitive, even more affordable than most other brands. What stood out for me was the adjustable dial at the back, which works flawlessly and is easy to use. With the Saqico head strap, I no longer need to constantly fiddle with the Meta's elastic strap, and the issue of face pressure is a thing of the past.
While the Saqico head strap is incredibly comfortable, I noticed that it didn't come with the foam main head strap as advertised on the product page and listing. Instead, it came with a rubberized velcro strap, which still functions well. I attempted to exchange it through Amazon's built-in exchange service, specifying the correct item, but Saqico sent me the same unit again. So, I reached out to Saqico directly for clarification. They explained that there had been a mix-up at the factory with the components and offered to let me keep the replacement free of charge. Furthermore, they promised to send me a new full head strap unit with the correct foam strap. I received confirmation that the exchange was resolved, and now I have two functioning headsets that work quite well, with a third unit on the way.
I'm not sure how this company manages to turn a profit, but I highly recommend them. Their customer service goes above and beyond anything I've experienced with other companies, and the product quality is outstanding.
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