I purchased this ink set to replace the ink cartridges that came with my Canon printer after reading the great reviews it got. I had absolutely no issues with the color cartridges that I received, but when I replaced the PGI-280 black cartridge, I started to have issues with whole lines of print missing from the pages. So I called the company and surprisingly (especially these days!) got right through to a real person. I explained the issue and she sent me a complete set of new ink cartridges (even though I only had issues with the black ink), via the quickest delivery available. I was only on the phone for about five minutes total. I got them in three days and the new ink cartridge worked great. She even sent an email to make sure I got the new cartridges and that they worked well. This company has some of the best customer service I ever encountered. And their product is priced reasonably, considering that if you have a problem, they are there to back the product up and take care of their customers. I will be buying my ink from this company from now on.
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