I studied options for over a month and chose the L40 Ultra AE over models from Roborock and Eufy. I wanted so much to like this as I don’t like to mop or vacuum and have two large dogs. Set up was easy and mapping was quick and seemed accurate. The problem is it doesn’t work well and, at times, it doesn’t work at all.
I have an older Eufy vacuum only robot with 4000 PA and it picks up 2-3 times the dog hair as this device. Also the mopping was very poor. When one mop pad reaches out, there is a 3-4 inch area that is not mopped, as sometimes the mop pad would remain extended. I had it cleaning an area that is less than 1000 sq. ft. and it would work for an hour or so and need to recharge for 3-4 hours before completing the job. Most of the time it would just spin in one spot. It would do parts of a room and move on to the next without finishing the first room.
Finally, after the fourth day, when it went back to the base, it would reach out one of the mop pads and not secure into the base without my assistance.
Overall a very poor vacuum and mopping function that was equally bad. I returned it for a refund.
Update
Dreame customer service reached out to try to satisfy me for the poor performance of this device. While I appreciate their excellent customer service, the offer was not at all attractive and I have elected to move to another manufacturer.
Update 2
Dreame customer service reached out to me once again with a much better offer, but I had decided to purchase something else. While I am disappointed in the device I purchased, the Dreame customer service has been outstanding! In hindsight, I probably should have reached out to them when the device was working so poorly to see if they could provide options to correct the malfunctions instead of just shipping it back so quickly. Overall, I have been very impressed with their customer service. They assigned a representative to assist me and she followed up multiple times each day trying to assist. She has been outstanding!
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