Update: we finally figured out how to contact Amazon customer service and when we explained that the heater quit working, she emailed us the return code and issued a refund once it was returned. Still don’t think the heater is a good choice, but am happy with Amazon’s response.
We bought this in November 2024 to heat our greenhouse to a minimum of 45°. It seem to work fine until in February 2025 just three months after we started using our new heater , we got a cold snap going down to about 25° and maybe in the high teens at night. It did not last even a day at the lower temperatures. Currently, we can turn it on. It starts to heat and it stops no matter what we put the thermostat on it shuts completely down. And apparently the fan does not work at all at this point in time. I checked with the Amazon support and we looked at all of the options. None of them addressed star option, nor were we able to contact the company. I do not suggest buying this heater because it will not work if it gets even remotely cold. I would give it no stars, but that is not an option. At this point in time it is worthless to us, and we have to replace it.
Report