Since I set up this device, I have been looking for any excuse to keep it, and not return it. It looks good, and the idea is great. However, the more I consider the dilemma, the more convinced I am that it must be returned. The performance is deplorable. The screen is not bright or sharp enough. Just dull. In fact, 720p is brighter and sharper than this. Very limited and perhaps useless settings. I cannot access the contents of the SD Card from the device itself. It claims to have a motion sensor, but there is no setting for it, and the motion sensor (if it really has any) does not work at all. It fails to meet my needs and the purpose of my purchase. I will return it and perhaps get the Amazon Echo Show 21 instead.
UPDATE: Since I left my 2-Stars rating, the Seller and Manufacturer diligently communicated with me his ernest efforts to resolve the issues to my satisfaction. And he did. He has been very courteous, diligent, compassionate, and professional in all the emails back and forth. He also sent me a new digital frame. I just received the new digital frame. I haven't set it up yet; but, even if the new digital frame were to have all of the issues I complained about, I would still give my 5-Stars because of the excellent and nonpariel customer service that I received.
Report